In these Terms and Conditions “Immunomart” represents our company, Immunomart Inc, Unit # 2115, 6D-7398 Yonge St , Thornhill ON L4J 8J2, Canada. The Terms and Conditions set out below apply to immunomart branded products and services and to products distributed by immunomart on behalf of production partners.
immunomart is entitled to amend at any time in its absolute discretion the terms and conditions by posting them on this website in amended form with a note of the date when such amendments shall take effect. Your continued use of the website after the date any amendments shall take effect shall be construed as your acceptance to such amendments.
immunomart is entitled to amend at any time in its absolute discretion the terms and conditions by posting them on this website in amended form with a note of the date when such amendments shall take effect. Your continued use of the website after the date any amendments shall take effect shall be construed as your acceptance to such amendments.
Placing Orders
Our website is the best place to place orders.
The customer may order via website, fax, email or telephone. All orders are subject to availability. If an order is placed by Purchase Order, the customer must provide a valid purchase order document. The customer should ensure that all the details provided in any order placed are complete and accurate. If the order is not amended by you within 2 hours, it is assumed all details are correct. Once the order has been placed by the customer, immunomart will send an Order Confirmation via email or fax, which will stand as written notice given to the customer prior to the company’s acceptance of any order. This constitutes an agreement that the prices and details listed are correct and agreed by the customer, and that the customer has agreed to confirm and honour this order, as detailed by the order confirmation.
Payment Policy
Full payment instructions are set out on the invoice. We reserve the right to ask for prepayment. Prepayment may also further be required if you are a first time buyer. Prepayment can be made either by payment card or wire transfer. For orders placed by a Purchase Order Document issued by the customer’s institution, Invoices should be paid no later than 30 days after the invoice date. All customers agree to pay any and all bank charges that are incurred by immunomart in processing payments, where notified, as well as any bank charges incurred to the customer by their own bank. At any time and without notice, past due amounts under any invoice may be offset by immunomart against overpayments, credits or any other amounts due to the customer. Delayed payments are liable to a 2% monthly rate late charge, which will be added to the invoice.Prices
Price and other information provided is subject to change without notice, immunomart reserves the right to alter prices with no reason given. Prices may be changed up to the time of delivery. Price may also change to account for fluctuations in the costs of the supply of products to the customer, in which case, written notice will be given to the customer at any time prior to delivery. The product price shall be stipulated in the order confirmation. If not notified to the customer in the order confirmation, then the Price shall be as stipulated from time to time on the website. All prices quoted are exclusive of Taxes, delivery, packing charges and insurance and are accurate at the time the order is made. Prices of products do not include import duties in countries where these are applicable.Receipt of Products
Customers should inspect packaging and products immediately upon receipt. immunomart should be notified immediately of damage, shortages or defects by e-mail. Property of the products does not pass to the customer until the payment due has been paid for in full.Cancellation Policy
If the customer wishes to cancel an order they must notify immunomart. There will be no cost to the customer if cancellation is less than 24 hours after order confirmation. If the customer wishes to cancel an order 24 hours after receipt of order confirmation, full amount would be payable by the customer.Replacement Policy
We are proud of the quality of our products. If the product does not perform as described on the datasheet, we will provide replacement or refund if you notify us within 15daysafter receipt of the product. You will need to ship the product back to us, provide us with your detailed protocol, raw and analysed results including images (such as of positive and negative controls) for us to examine. If you do not provide details of your protocol or follow our recommendations, we will not be able to issue a replacement or refund. Any claim relating to products shall be limited to replacement or refund of original purchase price paid. In the unlikely event of receiving an incorrect item, please contact immunomart in the first instance. This policy does not apply to trial sizes, which are not refundable. Please note that shipping, handling and packaging charges are non-refundable..Use of Product All immunomart products are for RESEARCH purposes only, and should not be used for diagnostic or therapeutic uses unless clearly stated on the product manual. The products are not supplied for food, cosmetic, household or any other human use unless clearly stated on the product manual.
Legal Liabilities
immunomart will not be liable for any professional advice it may offer in relation to the use of the products nor any claims or applications not listed in the literature or the misuse of products which will include using the products for diagnostic, therapeutic or in vivo use in human subjects. We cannot provide a guarantee for all applications for which a specific reagent may be used. immunomart will notify its customers as soon as practically possible after it becomes aware of deficiencies in a product supplied. Any claim relating to products shall be limited to replacement or refund of original purchase price paid. immunomart will not be liable (under contract, by negligence or any other way) for any indirect or consequential loss or damage arising out of or in connection with the products or this Agreement and immunomart’s total aggregate liability for any loss or damage in respect of the products or this Agreement will not exceed the amount paid for the products under this order. Except for the express warranties set out in these terms, all other warranties express or implied, statutory or otherwise are hereby excluded to the extent permissible by law.General
The contents of this website, such as text, graphics, images information and other material (‘Content’), are protected by copyright and other intellectual property laws, and all intellectual property rights in them belong to immunomart, or are licenced to it. immunomart authorises you to use the Content on this website solely for the purpose of purchasing product from us or otherwise promoting our products but you are not permitted to use the Content in competition with us or our products. In order to provide our customers with as much supporting information as possible, there may be pages on our website that link to third party internet sites, for instance, to a scientific conference or news media or journal website. immunomart is not responsible for the content of such external internet sites. All customers, including unauthorized distributors buying from immunomart with the purpose of reselling immunomart products, agree to comply with all Indian laws and regulations controlling the export of commodities and technical data and that they will be solely responsible for any violation of such by their actions. In particular, it is understood and acknowledged that the transfer of certain commodities and technical data is subject to Indian laws and regulations controlling the export of such commodities and technical data, including all Export Administration Regulations of the Indian Department of Commerce. These laws and regulations, among other things, prohibit or require a license for the export of certain types of technical data to certain specified countries. Contracts and agreements with immunomart shall in all respects be governed by and interpreted in accordance with Indian law. All users of this website are deemed to have accepted these Terms and Condition in their entirety. Nothing in these terms is intended to provide any rights to third parties to enforce any term.Returns and Cancellations
How do I cancel my order? Before an order is dispatched, if the customer wishes to cancel the order, they must notify immunomart. There will be no cost to the customer if cancellation is less than 24 hours after order confirmation. If the customer wishes to cancel an order 24 hours after receipt of order confirmation, the full price of the goods will be payable. How do I claim a refund for my order? We are proud of the quality of our products. If the product does not perform as described on the datasheet, we will provide replacement or refund if you notify us within 15 calendar days after receipt of the product. You will need to ship the product back to us, provide us with your detailed protocol, raw and analysed results including images (such as of positive and negative controls) for us to examine. If you do not provide details of your protocol or follow our recommendations, we will not be able to issue a replacement or refund. Any claim relating to products shall be limited to replacement or refund of original purchase price paid. In the unlikely event of receiving an incorrect item, please contact immunomart in the first instance. This policy does not apply to trial sizes, which are not refundable. Please note that shipping, handling and packaging charges are non-refundable.Technical Support
Technical queries should be sent to [email protected]
